FAQs

Booking & Policies

  • Booking an appointment is quick and easy! Just visit our website, pick your service, select a time that works for you, and confirm your booking.

  • Client Cancellation & Rescheduling Policy

    As an appointment-based business, each time slot is reserved exclusively for you, and last-minute openings are difficult to fill. This policy helps protect your slot and ensures fairness for all clients.

    Rescheduling:

    • You may reschedule your appointment up to 5 working days (Monday–Friday) before your booking.

    • Rescheduling within the same month will carry your booking fee/deposit (50% of total service cost) to the new date.

    • Rescheduling to a different month will require a new booking fee/deposit.

    Cancellations:

    • More than 5 working days’ notice: Your booking fee/deposit (50% of total service cost) will be forfeited. If you prepaid for your service in full and cancel, you will receive a refund minus the booking fee/deposit, products purchased, and card processing fees.

    • Less than 5 working days’ notice: This will be treated as a late cancellation, and the full service cost and any products will be due from the card on file.

    • Products purchased are non-refundable and payable in full in all cases.

    No-shows & Late Arrivals:

    • If you do not attend your appointment, it will be considered a no-show, and the full service fee will be charged.

    • If you arrive more than 10 minutes late without notifying us, your appointment may be shortened or cancelled, and the full service fee will be charged.

    Last-Minute Availability:

    • For urgent changes, feel free to WhatsApp, text, or call — I’ll do my best to accommodate you.

    Please note:

    • All appointments require a card on file. This ensures your reserved time is protected and helps maintain smooth scheduling for all clients.

    • Booking fees/deposits are non-refundable under any circumstances.

    • By booking an appointment, you agree to these policies.

  • No, we are appointment-only. This ensures you receive focused attention in a calm and private setting.

  • Yes, we are fully insured with AXA, giving you peace of mind that your service is covered in a professional and protected environment.

  • We understand that sometimes schedules or unexpected situations arise. While we don’t offer regular out-of-hours availability, we may be able to accommodate urgent or emergency appointments depending on workload. Please contact us directly via WhatsApp or call to discuss your needs. A surcharge applies for all out-of-hours or emergency bookings.

  • No, we do not offer mobile appointments. All services are provided at our studio to ensure you receive the best care in a professional and fully equipped setting.

Services & Pricing

  • We offer braids, cornrows, wig installs, custom wig making, sew-ins, and hair care treatments tailored for all hair textures

  • Yes, we provide hair services for children aged 7 and up. We make the experience as gentle and comfortable as possible.

  • Yes, we do! If your wig is from another source, we recommend a consultation to make sure it’s in good condition and suitable for the style you want.

  • Absolutely. You’re welcome to bring your own. We only accept pre stretched hair. If you're unsure what type or amount you’ll need, feel free to ask us for guidance before your appointment.

  • Nope! This is your time to chill. I’ve got everything under control, so there’s no need to pass hair or lend a hand. Just relax, catch up on your shows, scroll, snack, or work, you’re in good hands.

Workshops & Education

  • Yes! You can book 1 to 1 sessions, group sessions or event session. Simply contact us to discuss your requirements.

Location, Transport & Comfort

  • We are based in Chelmsford, Essex (postcode CM1 2HB) in a private home studio. Full address and access details will be provided in your booking confirmation email

  • Yes, there is free unrestricted parking. More information will be included in your booking confirmation.

  • Several buses travel directly from Chelmsford train station to our location. The C2 bus drops you off just a 3-minute walk away.

    Please note: Chelmsford is not in the Oyster card zone—the scheme ends at Shenfield—so you’ll need a separate train ticket to reach us.


  • Yes, you're welcome to bring or order food whilst your here. You can also work or relax during your appointment. We want you to feel at ease while you're here.