FAQs

Booking & Policies

  • Booking an appointment is quick and easy! Just visit our website, pick your service, select a time that works for you, and confirm your booking.

  • If there is availability, yes. However we are primarily and appointment based service. This ensures you receive focused attention in a calm and private setting.

  • Client Cancellation & Rescheduling Policy

    As an appointment-based business, each time slot is reserved exclusively for you, and last-minute openings are difficult to fill. This policy helps protect your slot and ensures fairness for all clients.

    Rescheduling:

    • You may reschedule your appointment once up to 5 working days (Monday–Friday) before your booking.

    • Rescheduling within the same month will carry your booking fee/deposit (50% of total service cost) to the new date.

    • Rescheduling to a different month will require a new booking fee/deposit.

    • A second reschedule will be treated as a cancellation

    Cancellations:

    • More than 5 working days’ notice: Your booking fee/deposit (50% of total service cost) will be forfeited. If you prepaid for your service in full and cancel, you will receive a refund minus the booking fee/deposit, products purchased, and card processing fees.

    • Less than 5 working days’ notice: This will be treated as a late cancellation, and the full service cost and any products will be due from the card on file.

    • Products purchased are non-refundable and payable in full in all cases.

    No-shows & Late Arrivals:

    • If you do not attend your appointment, it will be considered a no-show, and the full service fee will be charged.

    • If you arrive more than 10 minutes late without notifying us, your appointment may be shortened or cancelled, and the full service fee will be charged.

    Last-Minute Availability:

    • For urgent changes, feel free to WhatsApp, text, or call — I’ll do my best to accommodate you.

    Please note:

    • All appointments require a card on file. This ensures your reserved time is protected and helps maintain smooth scheduling for all clients.

    • Booking fees/deposits are non-refundable under any circumstances.

    • By booking an appointment, you agree to these policies.

  • We understand that life happens, but late arrivals and late hair affect the quality of your service and the clients booked after you.

    If you arrive more than 10 minutes late, a £10 late fee will be added to your appointment. If you arrive more than 20 minutes late, your appointment may be cancelled and our same day cancellation policy will apply. Alternatively where possible we will try to adjust the service to fit within your allocated time.

    Your hair must be received at least 3 working days before your appointment — Saturdays and Sundays do not count as working days.

    If your hair is not received within this timeframe, a £10 late hair fee will apply. This is because late hair often means we have to prepare outside of regular working hours to make sure your appointment can still go ahead.

    This hair policy does not apply where an alternative arrangement was agreed with us at the time of booking.

    If you're having any trouble getting your hair to us on time, please contact us as soon as possible and we will do our best to help.

  • Yes, we are fully insured with AXA, giving you peace of mind that your service is covered in a professional and protected environment.

  • We understand that sometimes schedules or unexpected situations arise. While we don’t offer regular out-of-hours availability, we may be able to accommodate urgent or emergency appointments depending on workload. Please contact us directly via WhatsApp or call to discuss your needs. A surcharge applies for all out-of-hours or emergency bookings.

  • No, we do not offer mobile appointments. All services are provided at our studio to ensure you receive the best care in a professional and fully equipped setting.

  • Please come alone unless otherwise agreed in advance, to keep the environment calm and focused for all clients.

Services & Pricing

  • We offer braids, cornrows, wig installs, custom wig making, sew-ins, and hair care treatments tailored for all hair textures

  • Yes, we provide hair services for children. We make the experience as gentle and comfortable as possible.

  • Absolutely. You’re welcome to bring your own. We only accept pre stretched hair. If you're unsure what type or amount you’ll need, feel free to ask us for guidance before your appointment.

  • Nope! This is your time to chill. I’ve got everything under control, so there’s no need to pass hair or lend a hand. Just relax, catch up on your shows, scroll, snack, or work, you’re in good hands.

Workshops & Education

  • Yes! You can book 1 to 1 sessions, group sessions or event session. Simply contact us to discuss your requirements.

Location, Transport & Comfort

  • I work across two locations in Chelmsford, Essex.

    When you book, please make sure you select the correct location for your appointment.

    Full address and access details will be included in your booking confirmation email.

    Olivia Style Studios, Moulsham Street, Chelmsford, CM2 0JA

    (Monday to Thursday and Sundays)

    Private Studio, Chelmsford, CM1

    (Fridays and Saturdays)

  • Both locations have parking nearby.

    At Olivia Style Studios, you can park along Moulsham Street for free for up to 60 minutes.

    There are also several car parks close by including Moulsham Street Car Park and Parkway Public Car Park.

    Please allow yourself plenty of time to park and walk to your appointment.

    At the private studio, free unrestricted parking is available nearby.

    More details will be included in your booking confirmation.

  • At the private studio, several buses travel directly from Chelmsford train station and the C2 bus stops just a 3 minute walk away.

    At Olivia Style Studios, Moulsham Street is well connected by bus from Chelmsford town centre.

    Please note that Chelmsford is not in the Oyster card zone, so you will need a separate train ticket to reach us.


  • Yes, you're welcome to bring or order food whilst your here.

    If you plan on working, Roses home studio will be more conducive.

Referrals and Loyalty Programmes

  • Love & Loyalty Referral Programme — Terms and Conditions

    1. About the programme
    The Love & Loyalty Referral Programme is run by Hair by Rose Essex. It allows existing clients to earn rewards by referring new clients to the salon.

    2. Eligibility
    To take part, you must be an existing Hair by Rose Essex client with a completed appointment within the last 12 months. The person you refer must be a genuinely new client who has not previously booked with Hair by Rose Essex.

    3. How to refer
    Your referred friend must provide your first and last name at the time of booking. No codes or forms are required. Referrals cannot be added retrospectively after a booking has been made.

    4. Referral credit (for you)
    Once your referred friend completes their first appointment, £15 credit will be added to your account. Credit is valid for 6 months from the date it is issued and will be applied to your next appointment with a minimum spend of £50. Credit that is not used within this period will expire and cannot be reinstated.

    5. New client discount (for your friend)
    Your referred friend will receive £10 off their first full appointment. A minimum spend of £50 applies. The discount will be applied at the time of their appointment.

    6. Milestone reward
    After 3 successful referrals within a rolling 12-month period, you will receive a complimentary Wash and Blow Dry. This must be booked within 3 months of the milestone being reached.

    7. Stacking and combining offers
    Referral credit and the new client discount cannot be combined with any other offer, promotion, or loyalty card reward in the same appointment. Both the referral programme and the loyalty card can be used across different appointments.

    8. Credit and reward conditions
    Credit has no cash value and cannot be transferred to another client. Rewards are non-transferable and cannot be exchanged for cash. Hair by Rose Essex reserves the right to withdraw credit or rewards if referrals are found to be fraudulent or made in bad faith.

    9. Changes to the programme
    Hair by Rose Essex reserves the right to amend or withdraw the Love & Loyalty programme at any time. Where possible, reasonable notice will be given. Any credit already earned will be honoured for the duration of its validity period.

    10. General
    Hair by Rose Essex has the final say on all matters relating to the programme. These terms are governed by the laws of England and Wales.

  • Hair by Rose Essex Digital Loyalty Card — Terms and Conditions

    1. About the loyalty card
    The Hair by Rose Essex Digital Loyalty Card is run by Hair by Rose Essex. It rewards existing clients for their continued loyalty with a discount on qualifying appointments.

    2. How to obtain a card
    The digital loyalty card is available via Apple Wallet and Google Wallet. To receive your card, contact Hair by Rose Essex directly or follow the instructions in the link provided.

    3. Collecting stamps
    One stamp will be added to your loyalty card upon completion of each qualifying appointment. Stamps are added at the time of your appointment and cannot be added retrospectively.

    4. The reward
    For every 4 stamps collected, you will receive £10 off your next qualifying appointment. The discount applies to services with a minimum spend of £50 and will be applied at the time of the appointment. The discount must be used within 6 months of being earned. Discounts that are not redeemed within this period will expire and cannot be reinstated.

    5. Combining offers
    The loyalty card reward cannot be combined with any other offer, promotion, or referral credit in the same appointment. It can be used across different appointments alongside the Love & Loyalty Referral Programme.

    6. Card conditions
    The loyalty card is personal to you and cannot be transferred to another client. Stamps and rewards have no cash value and cannot be exchanged for cash. Hair by Rose Essex reserves the right to withdraw or cancel a loyalty card if it is found to be misused.

    7. Expiry
    Stamps do not expire provided you have a completed appointment within every 12 months. If no appointment is completed within a 12-month period, accumulated stamps may be reset at the discretion of Hair by Rose Essex.

    8. Changes to the programme
    Hair by Rose Essex reserves the right to amend or withdraw the Digital Loyalty Card programme at any time. Where possible, reasonable notice will be given. Any stamps already collected will be honoured for a reasonable period following any changes.

    9. General
    Hair by Rose Essex has the final say on all matters relating to the loyalty card programme. These terms are governed by the laws of England and Wales.