Shipping

• Processing Time: 10–15 business days before shipping or pickup. This timeframe allows us to construct, customise, and inspect your wig to our high-quality standards.

• Once your order is ready, you’ll receive an email with tracking information or a message to arrange Chelmsford delivery or pick-up.

• Delivery Estimates:
  – UK: 3–5 business days
  – International: 5–7 business days

• Free local delivery and pick-up available in Chelmsford.

⏳ Please note: Our wigs are handcrafted and made to order. We never rush quality.

Returns

• Due to the custom and personal nature of our wigs, we do not accept returns.

• If your wig arrives damaged or incorrect, you must contact us within 48 hours of delivery. We’ll assess the situation and work with you to find a fair and appropriate resolution.

Hair Ordered for Appointments

• If you are ordering bundles to be used at a booked appointment, the order must be placed at least 2 weeks in advance.

• If your appointment is sooner, please contact us directly to:

  • Check on-hand stock

  • Or request a rush order (subject to availability and additional fees)

⚠️ Hair ordered for appointments is opened and prepared in advance by us, so it is not eligible for return.

Shipping

• Processing Time: 3–5 business days

• Delivery Time:
  – UK: 3–5 business days
  – International: 5–7 business days

• Free Chelmsford delivery or studio pick-up available.

Returns

• We do not accept returns on bundles ordered for appointments.

• For other hair bundle orders (not tied to an appointment), returns are only possible if the hair is unopened, unused, and in original packaging.

• You must notify us of any issues within 48 hours of delivery.

• Return shipping is the customer’s responsibility. A prepaid label can be provided and the cost deducted from your refund if needed.

Delivery

• Tickets are sent digitally via email. No physical shipping required.

Returns

• All ticket sales are final.

• If you're unable to attend, you may transfer your ticket to someone else with at least 48 hours’ notice.

• Refunds will only be issued if the event is cancelled or rescheduled by Hair by Rose Essex.

Shipping

• Processing Time: 2–4 business days

• Delivery Time:
  – UK: 3–5 business days
  – International: 5–7 business days

• Free delivery and pick-up available in Chelmsford.

Returns

• Returns are only accepted if the product is unopened, unused, and in original condition.

• You must contact us within 48 hours of receiving your order if there are any issues.

• If your product arrives damaged or incorrect, please email us with a photo of the issue. We will work with you to find a suitable resolution.

Shipping

• Not applicable. These services are provided in person at our Chelmsford studio.

Service Policy

• No refunds are issued once a service has been completed.

• If you are unhappy with any part of your service, please speak to us during your appointment so we can address it immediately.

• Appointments must be cancelled or rescheduled with at least 48 hours’ notice to avoid a cancellation fee or loss of deposit.

• Free Local Delivery & Pick-Up available in Chelmsford. You will be notified when your order is ready.

• Once an order is marked “pending,” we cannot make any changes (to address, product, or shipping method).

• We are not liable for lost, stolen, or undelivered parcels once handed to the courier. Please contact the delivery provider to file a claim.

• If your tracking status shows "Delivered" but you haven't received your parcel, check with your local delivery office first.